The following is a description on using the Clearquest 2003 windows application.
Ok... I have a query that I need to send to someone via email. What I need is an "Export Query" option. Lets try under the file menu. Hm... no export option. Ok, lets try right clicking on the query I want to export. Yay. OK found it. "Export Query" and Save As a .qry file.
Now... How the hell do I import it? Under the File menu there is no "Import" option. Ok, I check all the menus... nothing. Now lets try right clicking on a query... nope... only the export option. Arg. There is no way! Now I remember that a colleague down the hall did this a few months ago... Get up, walk down the hall and ask and get the stupid answer back...
Walk back to the office, grumble about poor UI, and right click on the Folder where I want to import the query. Lo and behold, "Import Query."
One of the most important rules in UI programming is that you should never rely on a right-click context menu as the only way to perform an action. This should only be thought of as a shortcut. Apple takes this paradigm to the extreme and only provides mice hardware with one button (but you can access a context menu via Option+click).
Clearquest is frustrating to use in other regards, but this was just the latest grumble about its user interface.