The following is a description on using the Clearquest 2003 windows application.
- Ok... I have a query that I need to send to someone via email. What I need is an "Export Query" option. Lets try under the file menu. Hm... no export option. Ok, lets try right clicking on the query I want to export. Yay. OK found it. "Export Query" and Save As a .qry file.
- Now... How the hell do I import it? Under the File menu there is no "Import" option. Ok, I check all the menus... nothing. Now lets try right clicking on a query... nope... only the export option. Arg. There is no way! Now I remember that a colleague down the hall did this a few months ago... Get up, walk down the hall and ask and get the stupid answer back...
- Walk back to the office, grumble about poor UI, and right click on the Folder where I want to import the query. Lo and behold, "Import Query."
One of the most important rules in UI programming is that you should never rely on a right-click context menu as the only way to perform an action. This should only be thought of as a shortcut. Apple takes this paradigm to the extreme and only provides mice hardware with one button (but you can access a context menu via Option+click).
Clearquest is frustrating to use in other regards, but this was just the latest grumble about its user interface.